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• Chunky people need not apply 

  BeautifulPeople.co.uk's purge of members who had put on weight over Christmas was a classic publicity tactic straight from the playbook of PT Barnum. However it did make me wonder what kind of relationship it fosters with the membership who remained...
  Posted Jan 05 2010, 10:44 AM by Ged Carroll with | with 1 comment(s)

  Filed under: community management

• What do you do when a hate crime is committed? 

  Multichannel Merchant has a great post sharing the experiences of electronics vendor Best Buy when an innocent question on their Facebook account brought out a barrage of racist and inflamatory commentary. Interestingly, this flaming by 'hundreds...
  Posted Sep 29 2009, 01:36 PM by Ged Carroll with | with 4 comment(s)

  Filed under: community management, online, racism

• Tribal Chief 

  I met up with my friend Darren yesterday and had a catch-up over a burrito and the best fried onion rings in town. The bulk of the conversation turned to the challenges of community management. I guess that put me in the right frame of mind for when I...
  Posted Jun 12 2009, 09:48 AM by Ged Carroll with | with no comments

  Filed under: community management, tribes