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Don't Fear the Firehose

December 2009 - Posts

Comment_stage_6  Apologies for the overuse of eMarketer stats (rest assured I do use other sources!) but they  are coming out with some zingers of late (some even UK based - like this one!).  The table below highlights the good and the bad  of companies (read: pr/comms people) and the wonderful world of negative SOBs on the tinterwebs.  Only 50% are responding to comments.  Wow.  

 EPIC FAIL : 17% of people who issue press releases to combat the negative commentary.  No-one's waiting for a press release.  Hit the email, Twitter, YouTube and the (gulp) phone.  Put a stake in the ground!   

WOOT! : A whole 1/3 are making better products!  YAY!  BIG WIN!!  let's get this up in 2010.  There's free research out there kiddiwinks. Don't be evil guys.

TSK TSK : 30% = none of the above?  Also how did the 24% 'encourage' people?!!

HAPPY 2010!  Here's to opportunity, greater understanding and more arguments over metrics!


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Interesting to see the differences between device users - obviously it's yanky-data skewed but I would imagine it's not too far from the truth over here too.  If you aren't sure what Android is check out the video below the table.  

I was most interested to see:
- Email not well used on Android - perhaps a sign there will be a clear user type for Android?
- IM use is a lot higher than I thought for all users.  It's important to remember that Twitter is great but not the only option for real-time. 
- Apps are ubiquitous on all top platforms.. as expected.  Look for more posts on apps this year.

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1) Both major UK political parties will utterly/tragically miss the boat with online/social media.  The signs are there – bad websites, minimal social media presence and old-school monologue and press pictures = goodbye connected voters.  Disappointing.  Neither party has more than 20k fans.  Missed opportunity is putting it mildly.  Granted neither camp is offering the media darling Obama was but seriously guys… build those networks before you need them. 

2) Tablet wars will erupt and present us a whole new way to consume news and information.  My bet is on pretty and expensive – it’ll be Apple for the win at least at the beginning.  E-readers will continue to see an initial surge in sales but once tablets come out this will dissipate.

3) MySpace will solidify their music offering and position itself as a as THE music portal although traffic will continue south as Hulu and others converge and offer more choice/sharing functionality.

4) Twitter will reactivate growth with new features and main uses will become more defined.  News will remain big and more scandals will be exposed and reported before mainstream media.  Competitive depositioning may see a rise with the deals with Google, Facebook etc.

5) Facebook will break the 500 million users mark by end of year and ramp-up their current currency offering to create an even deeper economy inside the behemoth.  Sale by early 2011.

6) Traditional media will continue to decline but at a slower rate.

7) Opt-out will be the word du jour as location-based anything will be THE thing of 2010 until people have a negative experience.

8) Brands and organisations will continue to shout at consumers.  Those that enable and add value will see massive returns.

9) iPhone use in the UK will initially explode with the addition of the other carriers, but as the hype cycle dissipates other devices will see interest as mainstream becomes “uncool”, which is  when Apple will roll out a new version!

10) With the introduction of real-time results getting precedence on the Google results page – monitoring and brand reputation management services will see a dramatic spike in 2010.  It’s use it or lose it time.  Ask Eurostar employees for more information.

BONUS!  Augmented reality will continue to make the publics eyes glaze over until at least the second half of the year.  

109602 Interesting table from the beautiful people over at eMarketer - interesting in the sense that people are still not seeing social media as a community-building tool.  It's primary use is STILL a traffic driver.  YAWN.  Let's move past this in 2010 and really...gulp... listen to what people are saying and wanting you to do.  I know it's awkward, I know it's not easy but c'mon kids, let's attempt it.  Rome wasn't built in a day but then very little is these days.  marathon not a sprint people, marathon not a sprint.  

Another takeaway you may want to get from this table de jour of course is 'How's the website?'.


Merry Christmas y'all.

@munkyfonkey

Viral_marketing_principles_size485  Some know but most don't 'viral' videos are a crock of ***.  Most have had major help and if they don't they are likely worthy of You've Been Framed fame and will disappear just as quickly.  That said there are those rare gems or zeitgeist moments you can catch on to or just plain come to Jesus / genius ideas.  At MySpace I worked with E! to do the follow up Chris Crocker/Seth Green video (both big in the states!).  It worked because it was timely but I knew there were no guarantees.   I keep seeing popular videos/characters get outed as increasingly ridiculously complex hoaxes and it got me thinking - are viral videos going the way of the dodo?  Are we just destined for heinous marketing/PR ploys?  I can't decide so I got the guys over at Unruly Media (video seeders) to put together their top ten tips for video success but they only did nine... the bounders:

  • Uploading to YouTube will get you nowhere - half a million videos are uploaded to YouTube *every day*
  • Putting celebs in your video makes very little difference  - YouTube's chock full of 'sleb footage.
  • Brand and product in the video doesn't stop people forwarding it - and sometimes it helps.
  • Getting 2,000 views in the first 24 hours is a FAIL - for god's sake don't boast about it.
  • Humour is the most over-used viral trigger, and probably the hardest to carry off. Try something else!
  • If you comment and rate your own video using multiple accounts, not only will you look stupid, you'll be breaking the law. The Consumer Protection Regulations, to be precise.
  • Viral videos produced by or on behalf of brands are recognized as adverts by the ASA and are subject to the non-broadcast CAP code. So they must not cause serious or widespread offence.
  • Shooting your film on a mobile, adding camera shake, swearing a lot, and calling your film a 'viral' have no positive correlation with success.
  • Almost every big brand viral success you know about has a six-figure media or PR budget behind it. 
  • MY BONUS: If you can't go big, go simple.  People are people, push the buttons and be creative.  Sex, funny, celebrity, unexpected.  Do the math.

Picture 15  When I returned from the states I met a stack people at all levels of the industry to get a real gauge on the UK industry, its players and feelings of all sides etc.  One 'voice' I found refreshing as it was comical was that of @pissedoffpr - a twitter feed that tells it like it is.  Not only did some of the frustrations seem like they were stolen from my head but there was a real honesty that I think is sadly getting rarer and rarer these days.  The names have been removed to protect the innocent...

Why did you start POPR?
Bad day at the office - too much reporting, pressure to be on the phone to journalists but no time to put any real effort behind it, pointless meetings organised by people who seem to have the time for such things etc. It started out as a bit of fun - a couple of friends knew about it and we used it as therapy. It was just a way of having a bit of a moan without saying it out-loud. There was a big 'social media' push in the agency at that point so it was a bit of an ironic wink. We honestly thought no-one would find us and we could just have a laugh amongst ourselves. Two days later we had 300 followers.

How have you grown it? 
Word-of-mouth has played a big part. DMs are always coming through from people saying they've told everyone in the office to follow - that's helped! We do also follow key journos/bloggers and PRs who usually follow back - guessing the name PissedoffPR appeals!

What pisses you off most about PR (and why)?
Like with any industry, there's a lot of little things that piss people off - that's natural. The willingness to pass the buck is something really noticeable in PR - simply because the nature of the industry is working in teams, under-pressure in a fast-moving environment. 

No-one would argue that senior management should be leaving some of the day-to-day runnning of account to more junior staff but middle-management should be working the middle-ground. There are too many SAMs and even AMs who see that 'manager' title and immediately forget what a phone looks like and what a sell-in is. It's not true of everyone but junior staff need to get their 'inspiration' from somewhere. They should enjoy selling-in, it's the most important part of PR. But if the people directly above them clearly can't wait to ditch the call-round part of their job, it doesn't exactly send the right message. 

We've lost count of the amount of times a manager has given us a 'talking to' about how we 'need to make something happen on this account' then they've wandered off to Starbucks for a hour. Obviously this pissed us off - not least because junior staff never seem to be on the 'coffee list'.

Why are you still in PR if it pisses you off?
There are plenty of good things. It's fast-paced so it's never dull and, if you're at the right company (in-house or agency), it can be great fun and a real buzz. We all moan about clients but they pay our wages and, deep down - no matter how many free lunches they spunge off us, we love 'em.

Are PROs and Journos destined to be enemies?  Can’t we all just be friends and realise we need each other?
No we're not destined to be enemies. We have a lot of friends in journalism and have had a really positive response from journos to PissedOffPR. Most tell me it's opened their eyes a bit - things like 'client pressure' just don't enter a journalist's mind. If they answer the phone and someone starts selling in a month-old press release, they don't stop and think 'Bless them - someone must have told them to do that'. Why would they? It's an unfortunate side of PR but everyone will have to sell-in a *** press release and take the heat from the journo on the other end of the phone. We completely understand why they get irate. PRs are usually just as irate when being told to sell in a *** story despite my protests.
 
Most journos and PRs would admit we need each other... even if it is through gritted teeth. The problem is that some journos are needlessly harsh and some PRs are utterly ***. But as long as each side can sift through the crap and the good PRs can reach solid journos and provide good fodder, there's not really a big problem.

Plus, let's face it - more and more journos are moving into PR so they can't hate us that much!

When did things go wrong for this relationship?  Can it be corrected?
Hard to say when the relationship soured. It's always been tense. Journos tend to see PRs as sales people who get in the way of good stories. 
 
Speaking to journo buddies they say PRs get such a bad name because, when you're training to be a journo and dreaming of writing for a national, you don't think 'And then a PR will call me up and I'll write a masterpiece about version 7.9 of a new software'. They have images of running around investigating stories and single-handedly taking down spy-rings and dodgy government officials. But this isn't really a reality in today's media. 
 
There're too many stories to write-up, too many editorial meetings etc. Journos don't have the time to run things how they were run 20 years ago. PRs can help with that - most have a good story hidden away in that press release. Plus, if you want industry comment for features, news articles and so on - good PRs can get you the more useful comment. To improve the relationship, PRs need to try and find the best story before pitching and journos should try to give them 10 seconds to talk - without screaming at them or tutting/huffing loudly.

What do you this is the future of PR?
Bloody hell - what a question! I think we'll see more and more journalists crossing over to 'the dark side'. The PR industry rewards people who have even the most niche journalistic experience with good pay and benefits. I can imagine most larger agencies will end up having a team of ex-journos drafting material and finding the right angle. It would help the PR/journo relationship, in that PRs will know how to pitch, when to pitch and exactly what to pitch. On the other hand, it could threaten journos even more - who knows! The fact is, journalism to PR job moves are more and more common though and I can't see it stopping.

Social media is also going to play more of a role. Tools like Twitter are being used more and more to pitch, develop media and client relationships and so on. You can effectively research a new client, set up a new business meeting, reach out to journos, issue press releases - basically run your whole PR campaign using social media. In the words of Peter Kay 'It's the future'.

Top tips for PROs when it comes to Twitter?
1) Don't name names when venting about clients/colleagues/employer - can only lead to the job centre
2) Have an opinion - Tiny URL a story that interests you and comment on it. Even if it's not related to your clients, if they see you on there and see you have a brain, it'll impress them. Same goes for when you're looking for a job - future employers want to know who they're hiring and Twitter is a good place to show you a) know social media and b) are happy to give an opinion
3) Don't pitch to journos on Twitter unless you have previously met them or have spoken with them plenty of times
4) Tweet about anything you want and don't feel pressured to come up with something clever all the time - the more you do it, the more comfortable you'll be as you gather your own little community.

Two/three tips you’ve never given anyone else about social media / pr / pros.
1) Advise clients against having Twitter accounts unless they know exactly what they want to do with it. They'll make you run them and it's obvious it's all coming from PRs because you'll soon run out of ideas. If you're going to do it, make sure the client give you plenty of ideas.
2) Never Tweet from the toilet - your obsession has gone too far!
3) If you in-house and the agency team you've been promised seems to have been wittled down to one AM and one very stressed looking AE, ask for a call with all member of the team - including directors. Then ask each for a run-down of what they've done on your account that month (a week would be a bit harsh as directors are very busy and usually have at least 10 account). You'll soon find out who is doing the most on your account, who to ask, who to trust etc.

What thing pisses you off most about social media?
1) Spam followers on Twitter
2) Business twitter accounts that are run by PROs who are running out of things to say
3) Twitterers who have millions of followers but only follow a few and never reply to anyone - it's not exactly social!

 

Sure it may not be the simplest execution, but this ad from Google about the Chrome browser reminds us when it comes to informing the masses about social media and the complex things simple and cutesy wins over tech and wizardry.  The right tool for the right message.

Now this is what I am talking about.  Amidst the utterly joyless updating of @themediaisdying I often see a ray of sunshine stream through my reader, inbox, feed etc as I scour the web for something, anything offering to save the media industry from itself.  I think this could be it.  From a somewhat unlikely of source (Sports Illustrated... WTH?!) you have an e-reader that I (gulp) could actually see myself using (mainly because it looks like the Apple slate/tablet/giant iPhone/whatever).  You decide, testing has be positive (if unscinetific) but I think the future is bright... and not a paywall.  I'll repeat : Rupert I'm talking to you now, nose-to-nose with my hands on your cheeks.  Make this, and make it fast.

Thoughts?  Did the media industry just get a reprieve?

Funny-dog-pictures-sharing-caring  Ok I get it.  Finding stuff and getting points is addictive.  Pop that in a box for now.  Foursquare (or as I like to call it overshare) is a prime example of people not sharing sensibly.  Put aside the whole potential for stalking etc (apparently some people do that for kicks these days) but it's the whole I'm Mayor of X or Y.  This is the stuff that gets Social Media a bad rap creating a nation of oversharers.  It's fine to do it of course but keep it to yourself and allow us to tap into it if we want to.  Obviously things like Twitter I can unsubscribe etc but you, the general Foursquare loving public, need to save the update pumping through RSS etc.  I'm no grump or uber privacy nazi when it comes to social media (although there are limits!).  Hell I've flash mobbed and video recorded brutal police beatings with the best of them (not so much on the last but you get my point).  The only person that likely wants to know you are in a Starbucks is... Starbucks (or their competitors).  Where you WILL be could be more useful.

If I wanted to locate you 24/7 I'd tag you with a GPS right after getting a gun and shooting myself in the face.  I think the music industry will agree that sometimes sharing isn;t caring.  All this said I can see there are fantastic opps to make money, market and discover new places and connect with people in the real world (which is always nice) but as with all technology - make sure you are using it and it is not using you. See below for the Beeb interview that talks a little about this.

Or am I missing the point on this platform?  Have I just seen one too many updates today.  Should I be sharing like there's no tomorrow?

@munkyfonkey / @themediaisdying / Kindred

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Don't Fear the Firehose

Paul Armstrong, Kindred's Director of Social Media (http://www.kindredagency.com), on how to drink from the ever-changing social media / digital communication firehose. Paul has previous worked for MySpace Corporate Communications in Los Angeles and has devised digital strategies for Sony, Activision, Yahoo! properties amongst others.

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